Case Studies
Oman International Group
Client Name: Oman International Group
Project: Email Solution
Industry: Business Services
Technology: Exchange 2013 migration on Microsoft Office 365
Oman International Group THE CUSTOMER

OIG was established in 1976 and has developed into the leading integrated facilities management company in Oman. With experience spanning five decades, they provide a one stop shop for all vital facility management services. Their services include cleaning, refuse collection, recycling, waste disposal, catering, landscaping, irrigation, pest control and maintenance services such as MEP and HVAC. They provide services across all sectors and disciplines such as Government, Private, Corporate and private residential.

They operate in a range of key market sectors including:

  • Government & building residences
  • Business, banking & industry
  • Defense
  • Hotels & airports
  • Oil & gas
  • Health
  • Construction
  • Waste management
  • Logistics
  • Residential
  • Retail
  • Maintenance
  • Education

OIG were facing issues with their outdated email solution. Keeping in mind their vast range of operations, they could not tolerate issues with their email solution. They needed a solution which was secure and efficient. In addition, they were also looking to digitize their division to promote teamwork and collaboration among staff. Some of the issues faced by the customer were:


  • Outdated version installed of Exchange Server 2013
  • Outdated hardware & OS
  • Fixed annual cost of Public IP / SSL certificate / operations
  • Mailbox size increased day by day, no free storage available
  • Spoofing, phishing, Anti-spam emails issue
  • Security compliance
  • Mailbox limitation
  • No Disaster recovery site

For customers facing email solution issues, KalSoft recommends Azure Active Directory solution. A modern desktop powered by Office 365 gives customers a more productive, secure experience, helping SMBs save money and gain peace of mind. The same was proposed to OIG and their challenges with emails were resolved.


  • Install & configure Azure AD connect Sync on existing AD server
  • Sync all AD users to on Azure AD
  • Upgrade existing exchange servers 2013 to latest service packs and rollups
  • Configure office 365 exchange services on OIG tenant
  • Configure hybrid deployment on exchange server to connect Office 365 tenant
  • Configure connectors to send /receive emails
  • Configure email routing through office 365
  • Check / verify troubleshoot connectivity issues
  • Migrate all users data on office 365
  • Configure outlook profile / mobile active sync etc
  • Uninstall / decommission existing exchange servers 2013
  • Knowledge transfer and administration training


  • SSO simplified access to their apps from anywhere
  • Conditional Access and multi-factor authentication helped protect and govern access
  • A single identity platform let engagement with internal and external users more secure
  • Connected workforce seamlessly and could choose from thousands of SaaS apps

Testimonial By Oman International Group – OIG Ernest Rodrigues (IT Manager)

“Oman International Group engaged Kalsoft to facilitate our transition to O365 that would support our growth. We were highly impressed with their extensive knowledge of the product and high level of personalized service that displayed their commitment to go the extra mile to invest in our success. We look forward to work with Kalsoft in additional capacities in the very near future.”

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