Case Studies
Oman International Group
Client Name: Oman International Group
Project: Email Solution
Industry: Business Services
Technology: Exchange 2013 migration on Microsoft Office 365
Oman International GroupTHE CUSTOMER

OIG was established in 1976 and has developed into the leading integrated facilities management company in Oman. With five decades of experience, they provide a one-stop shop for vital facility management services, including cleaning, refuse collection, recycling, waste disposal, catering, landscaping, irrigation, pest control, and maintenance (such as MEP and HVAC) across various sectors like Government, Private, Corporate, and Residential.

They operate in key market sectors including:

  • Government & building residences
  • Business, banking & industry
  • Defense
  • Hotels & airports
  • Oil & gas
  • Health
  • Construction
  • Waste management
  • Logistics
  • Residential
  • Retail
  • Maintenance
  • Education

OIG was facing issues with their outdated email solution. With a vast range of operations, they could not tolerate disruptions in email services. They needed a secure, efficient solution and sought to digitize their division to promote teamwork and collaboration among staff. Some challenges included:

CHALLENGES WITH EMAIL SOLUTION



  • Outdated version of Exchange Server 2013
  • Outdated hardware & operating system
  • Fixed annual cost of Public IP/SSL certificate/operations
  • Increasing mailbox size with no free storage
  • Spoofing, phishing, and anti-spam issues
  • Security compliance challenges
  • Mailbox limitations
  • No disaster recovery site

For customers facing email solution issues, KalSoft recommended an Azure Active Directory solution. A modern desktop powered by Office 365 delivers a more productive, secure experience, helping SMBs save money and gain peace of mind. This solution resolved OIG’s email issues and enabled them to digitize their email system.

SCOPE OF CUSTOMER ENGAGEMENT



  • Install & configure Azure AD Connect Sync on existing AD server
  • Sync all AD users to Azure AD
  • Upgrade existing Exchange Server 2013 to the latest service packs and rollups
  • Configure Office 365 Exchange services on OIG tenant
  • Configure hybrid deployment on Exchange Server to connect with Office 365 tenant
  • Configure connectors to send/receive emails
  • Configure email routing through Office 365
  • Troubleshoot connectivity issues
  • Migrate all user data to Office 365
  • Configure Outlook profiles/mobile ActiveSync, etc.
  • Uninstall/decommission existing Exchange Server 2013
  • Knowledge transfer and administration training

BENEFITS TO CUSTOMER FOR AZURE AD



  • SSO simplifies access to apps from anywhere
  • Conditional Access and multi-factor authentication protect and govern access
  • A single identity platform enables more secure engagement with internal and external users
  • Seamless connectivity to thousands of SaaS apps for a connected workforce
Testimonial By Oman International Group – OIG, Ernest Rodrigues (IT Manager)

“Oman International Group engaged KalSoft to facilitate our transition to O365 that would support our growth. We were highly impressed with their extensive knowledge of the product and their high level of personalized service. We look forward to working with KalSoft in additional capacities in the near future.”

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