THE CUSTOMER

Pakistan Mobile Communications Limited, doing business as Jazz, is a Pakistani mobile network and internet services provider in Pakistan formed by the merger of Mobilink and Warid. It provides a range of services for prepaid and postpaid customers to individual and corporate clients. Its Head Office is located in Islamabad. Jazz is one of the most popular telecom brands in Pakistan and is a complete eco-system for its consumers—offering Jazz Super 4G, Jazz Cash, Jazz Wi‑fi Devices, and much more to facilitate customers at every touch point.

Like any other business, Jazz wanted to be more agile in its processes, business operations, and administration. To focus on their core business, Jazz decided to outsource the technical support of their major business applications. Outsourcing this area provided strong financial benefits by allowing them to concentrate on core competencies while a trusted technology partner handled technical support.

Hiring and managing professionals with relevant expertise and skills for every new project is exhausting. KalSoft helped Jazz by providing fully managed resource outsourcing and support services. With these agreements, Jazz was able to focus on their core business while KalSoft managed technical requirements. Their certified pool of web designers, software engineers, programmers, and technical architects, with vast industry experience, added tremendous value. KalSoft’s flexible engagement model offered two options: resources outsourced on-site at the client or projects handled remotely. This adaptability perfectly matched Jazz’s outsourcing needs.

KalSoft provided support for Jazz’s ongoing applications for business continuity on the following platforms:

• Microsoft SharePoint & EPM
• .Net 2.x/4.x
• iOS, Android
• PHP 3.0 / IIS 6.0
• OpenText Hummingbird eDocs
• Nintex workflows