THE CUSTOMER

Pakistan Mobile Communications Limited, doing business as Jazz, is a Pakistani mobile network and internet services provider in Pakistan formed by the merger of Mobilink and Warid. It provides a range of services for prepaid and postpaid customers to individual and corporate clients. Its Head Office is located in Islamabad, and the current CEO is Aamir Ibrahim. Jazz is one of the most popular telecom brands of Pakistan and it is a complete eco-system for its consumers bringing Jazz Super 4G, Jazz Cash, Jazz Wi-fi Devices and much more to facilitate consumers at every touch point of their lives.

Prior to Jazz People App, Jazz was facing issues to reduce the time and resources required to complete virtually every business process. They want to speed up their collaboration among the teams and promote effective communication through shared data in organized manner which results in better decision making. Like any other business Jazz wants to be more agile in its processes and business operations and administration. Time-consuming and document driven activities without any significant benefits are the major hurdles in the smooth flow of operations and to simplify those activities Jazz wants a solution that can make these processes simpler and time efficient. Some of the major issues that resolved through Jazz Peoples App are News & Announcements, Incident Reporting, Applause, Café Menu, Lost and Found items, Tax Certificate, Pay Slip, Experience Letter with salary, Experience letter without salary, Appointment Letter, Provident Fund Statement, Dependent info, Educational Info, Gate Pass Management System, Advance Request, Business Card Request, Jazz Flex, Jazz Team, Jazz Elevate, Push Notification and so on so forth.

Jazz People is an application that has been designed to enable Jazz employees to easily and efficiently submit requests and get approvals on the go. With an easy structure, user-friendly screens and simplified navigation, the app works by automatically extracting your details from the system, and forwarding your request to the relevant department, making the submission and approval process of any request short and quick. High Impact processes focused on Self Service features; Applause & Jazz Flex have been digitized through Jazz People ensuring a seamless experience. All you have to do is fill in the details and press submit. Once a request has been submitted, the app will notify you of your submitted request, and your approving authority of any pending approvals, greatly improving the response time of each request whilst also allowing requests and approvals on the go.