Client Name: MTN Ghana
Project: Infrastructure Deployment
Industry: Telecommunication
Technology: Active Directory, Microsoft Exchange, ILM, Forefront Server Security, Rights Management Services, Microsoft Office SharePoint Server, Microsoft System Center Configuration Manager, Microsoft System Center Operation Manager , Microsoft System Center Virtual Machine Manager.

Client Overview:

MTN Ghana is a part of MTN group Africa, largest not just in the continent but has now spread its operations in over more than 19 countries and is still expanding. This is another achievement of the year. It has been awarded the Marketing Oriented Company for the Year 2007 and their on air advertisement recognized as the TV Advert of the Year, 2007.

Problem Faced:

MTN Ghana, a Private Firm in Ivory Cost, wanted to implement an infrastructure solution that captures and aggregates knowledge about its infrastructure, policies, processes, and best practices so their IT staff can build manageable systems and automate operations in order to reduce costs, improve application availability and enhance service delivery.

Implemented Solution:

The project involved designing and implementing the following Microsoft Technologies on site at MTN Ghana by KalSoft Infrastructure and Information Worker Consultants at the top of their profession:

  • Microsoft Server Virtualization
  • Active Directory
  • Cross Forest Active Directory Migration
  • Microsoft Exchange
  • Cross Forest Exchange Migration
  • ILM
  • Forefront Server Security
  • Rights Management Services
  • Microsoft Office SharePoint Server
  • Microsoft System Center Configuration Manager
  • Microsoft System Center Operation Manager
  • Microsoft System Center Virtual Machine Manager
  • Virtual Desktop Infrastructure
  • Remote Desktop Services
  • Application Virtualization
  • User-State Virtualization
  • Unified Communications
  • Microsoft Exchange Migration
  • SCOM Migration
  • Active Directory
  • SQL Server (Farm – 1 & 2)
  • Datacenter Migration
  • Hyper-V
  • Forefront Client Security
  • Forefront Identity Management
  • BMC Remedy SQL Reporting
  • Unified Monitoring Solution

MTN Ghana chose KalSoft as their premier consulting providers for this assignment based on KalSoft’s proven strength and expertise in the Microsoft Infrastructure and Information Worker Arena. KalSoft is a well-known name in the IT Industry that has been synonymous with excellence and agility. It has won many awards and accolades over the past few years that have paved a pathway for it as one of the best IT Solutions Provider in the region. Being a Gold Certified Partner with 13 competences under its umbrella, KalSoft has emerged as one of the leaders in the IT Arena.

Benefits provided to MTN Ghana:
  • With Microsoft Virtualization MTN Ghana has realized numerous benefits. Virtualization is a transformational technology that helped MTN create IT systems that are not only highly efficient and cost effective, but that have the self-awareness to adapt automatically and instantly to deliver the capabilities needed as business conditions change. Virtualization has helped MTN Ghana provide the resources their people need at a moment's notice, and making the MTN Ghana organization much more agile.

  • With Microsoft Exchange MTN Ghana have been able to lower cost, access e-mail, voice mail, calendar, and contacts from virtually anywhere, anytime, get affordable, enterprise-class mobile messaging that’s better than ever, empower employees with unified messaging, get comprehensive protection from spam, viruses and phishing attacks, take advantage of powerful web access, boost administrator productivity with new tools and experience ease of deployment and management.

  • Identity Lifecycle Manager (ILM) has enabled MTN Ghana to reduce the cost of managing the identity and access life cycle by providing a single view of a user's identity across the heterogeneous enterprise and through the automation of common tasks. ILM has simplified the process of matching and managing identity records from disparate data repositories, and prevent anomalies, such as active records for employees who have left the organization. ILM provides IT with a policy framework to control and track the identity and access data that helps manage compliance. It also includes self-help tools for end users, enabling IT to improve efficiency by securely delegating many tasks to end users.

  • MTN Ghana also used Office SharePoint Server to facilitate collaboration, provide content management features, implement business processes, and supply access to information that is essential to organizational goals and processes.

  • With System Center Configuration Manager MTN Ghana have been able to comprehensively assess, deploy, and update their servers, clients, and devices across physical, virtual, distributed, and mobile environments.

  • With System Center Operations Manager MTN Ghana have been able to provide end- to-end service management that is easy to customize and extend to help improve service levels across it’s IT environment. It also proved to be the best of breed for Windows because it included expertise from the Microsoft server, client, and application teams, providing MTN with the knowledge and built-in capabilities to drive greater efficiency. It automated routine, redundant tasks, and provides intelligent reporting and monitoring to help increase efficiency and enable greater control of IT environment