Client Name: Bank Dhofar
Project: Project & Portfolio Management Implementation
Industry: Banking & Finance
Technology: Microsoft Project Server

THE CUSTOMER

As Oman's second-largest bank (by market value), Bank Dhofar has earned the reputation of a financial institution with a strong commitment to consistency and growth. In addition to the conventional banking products and services the bank offers several electronic banking services, such as, Internet banking, Phone Banking, SMS banking, cash deposit and payment machines. With assets worth over RO 4.21 billion, Bank Dhofar is one of the fastest growing Banks in the Sultanate of Oman, with a strong presence in Corporate Banking, Consumer Banking, Treasury and Project Finance. The branch network has reached 71 with an extensive ATM network spanning the country. Bank Dhofar has a reputation of commitment, foresight and solid growth.

THE BUSINESS PROBLEM

Bank Dhofar wanted to plan, design, build, and implement a new project, program, and portfolio tracking tool to manage and control all current and future projects and programs in its portfolios. This would centralize Bank Dhofar’ s projects onto one common management platform in order to improve management, resource allocation, document control, status reporting, and prioritization of its various projects. As one of the biggest banks in Oman, Bank Dhofar operates through various business segments such as corporate banking, consumer banking, treasury and project finance services. As a result of such a complex environment, some projects may have experienced delays, exceeded their budgets, or have not properly met their deliverables. The successful implementation of a solution was expected to reduce needed efforts for controlling project documents and generating project status reports.

OUR SOLUTION

KalSoft proposed the implementation of Microsoft Project Server to automate and centralize this problem. As by doing so, Bank Dhofar can better leverage its limited resources by establishing project priorities, allocating resources in a more efficient manner, and providing proactive management oversight to help in identifying and mitigating risks before they adversely impact programs. The purpose of Microsoft Project Server is to plan, design, build, and implement a Project & Portfolio Management tool on which all Bank Dhofar projects can easily be managed. Various access and permissions will be granted to the appropriate personnel in order to update, manage, and view projects and their associated documents. Each project and portfolio will incorporate some online reports with key metrics in order to provide a consistent methodology on which to measure project, program and portfolio health and status. Project and portfolio reports will contain schedules, financial data, risks, issues, and milestones for each projects and portfolios. All of this data is only gathered from their existing internal SharePoint Farm data sources.

The following high-level requirements were resolved through Microsoft Project Server implementation.

  • Automatically control access level of users to the projects based on RBS and Department custom fields
  • Implement demand management workflow with Initiation, Planning, Execution, Monitoring, and Closure Phases by using SharePoint Designer
  • Implement Auto load plan, documents, issue, and risk templates for projects to ensure all projects are consistent
  • Implement Portfolio Analysis system for prioritizing and selecting projects
  • Let the user connect to any data source and generate the report/dashboard
  • Implement customize reports using SQL Server Reporting Service and internal data sources
BENEFITS TO THE CUSTOMER

The Microsoft Project Server implementation includes all work associated with planning, designing, building, and implementing the Microsoft Project Server system for Bank Dhofar. This includes requirements gathering, technical design, server configuration, testing, troubleshooting, and deployment of the Project Server system across the organization. It helped in reducing administrative overhead and potential errors through automated billing and budgeting processes. It provided a heads up on problems and discrepancies in real-time, giving them the ability to deal with them before they snowball. It assured lowering overall costs due to streamlined processed and increased efficiencies with minimized downtime and ensuring the timely success of projects. This minimizes opportunity cost, and the sunk costs of a failed project.

THIS IS WHY WE DO WHAT WE DO - CUSTOMER TESTIMONIAL

“KalSoft helped in centralizing the implementations through Microsoft Project Server which assured better performance of our deliveries!” - Abu Bakar Al Balushi (Head of ICT Department