Client Name: Faysal Bank Limited
Project: Domain Upgradation
Industry: Banking
Technology: Active Directory Domain Services, System Center Configuration Manager And System Center Operations Manager

Client Overview:

Faysal Bank Limited was incorporated in Pakistan on October 3, 1994, as a public limited company under the Companies Ordinance, 1984. Currently, the Bank's shares are listed on the Karachi, Lahore and Islamabad Stock Exchanges. Faysal Bank is engaged in Commercial, Consumer, Corporate and Islamic Banking activities. The Pakistan Credit Rating Agency Limited (PACRA) and JCR-VIS Credit Rating Company Limited have determined the Bank's long-term rating as 'AA' and short term rating as 'A1+' Following the acquisition of RBS Pakistan, Faysal Bank’s footprint has expanded to over 220 branches, with combined business assets of over PKR 250 billion, further strengthening its balance sheet and placing it amongst the top ten banks in Pakistan. Faysal Bank’s ambition is to provide par excellence service for its customers while meeting all their financial needs.

Problem Faced:

Faysal Bank is a full service banking institution that provides services to retail and corporate customers. With more than 2,500 employees and a network of 130 branches across the country, Faysal Bank is one of the fastest growing banks in Pakistan. To maintain this growth, it needs to develop innovative products. Special screensavers and motivational wall papers are used to motivate sales employees. But deploying and changing these on a regular basis across the entire organization was a challenge. They didn’t have a centralized Active Directory service, so they had to install the screensavers on each machine manually. It took weeks to cover their entire infrastructure. Each of the 130 branches had its own Active Directory service, and maintaining it was expensive. Faysal Bank used 130 servers, 130 domains, and 130 domain controllers and they had to buy separate licenses for each server, and had a team of 16 administrators to manage them.

Implemented Solution:

Faysal Bank engaged with Microsoft Gold Certified Partner Kalsoft to deploy Active Directory Domain Services, System Center Configuration Manager, and System Center Operations Manager. Kalsoft understood that this wasn’t a standalone project and demonstrated how Active Directory and the System Center solutions would lay the groundwork for future expansion, standardization and infrastructure optimization. KalSoft IS Team implemented a centralized Active Directory, replacing the standalone directories at each branch, and reducing the number of servers in use from 130 to 14. KalSoft also implement Group Policy across the organization in a fast and reliable way. The centralized Active Directory helped ensure every user has the screensavers and wallpapers that form part of internal motivational campaigns. During implementation, KalSoft used System Center Configuration Manager to install updates across all computers in the business. New updates are deployed automatically—when approved by administrators, System Center Configuration Manager deploys them across all machines. New software is also installed with the solution. System Center Configuration Manager is also used to create an up-to- date inventory of the hardware in use at each branch, and the software installed on it. Using the dashboard in System Center Configuration Manager, Faysal Bank Employees create reports that helped them to organize the environment at each site.
System Center Operations Manager was deployed on 35 servers across the country. Servers are proactively monitored, and if a potential fault is detected, the technical team receives alerts and guidelines on how to resolve it.

Benefits Provided to Faysal Bank:

Infrastructure management is simplified. Group Policy can be set across the entire business in minutes. Faysal Bank can change Group Policy on a single server, and it’s automatically replicated across our entire business. Deployments across the entire business are now done in one business day, instead of weeks and are more reliable and consistent.

IT infrastructure is more secure. Even though many clients had never received a system update, all machines were brought fully up-to- date in just seven days. Today, all system updates are installed automatically. It takes less than a day to fully deploy these across all 130 branches. This makes the infrastructure more secure and reliable from a financial institution perspective.

Troubleshooting is easier. System Center Operations Manager notifies the technical team before a problem occurs. The problem resolution turnaround time has been reduced to from four days to minutes. Since deploying the Microsoft solutions, business users are much happier. Support calls to the IT help desk have dropped by 80 percent.

Inventory reporting is faster. Until Faysal Bank deployed the Microsoft solutions, it was impossible to get an accurate and updated inventory of hardware. Today, it takes less than a minute to produce a report that tells them exactly what hardware is deployed at each branch, and what software is installed.

Resource costs are lower. Thanks to the Active Directory project, Faysal Bank reduced the 130 domain servers to 14. Now, three administrators can manage the infrastructure of more than 130 branches. Previously, they needed 16 administrators, and these employees are now free to work on new initiatives.