Client Name: DETASAD - DETECON Al Saudia
Project: Dynamics CRM Implementation with Sales Process Automation
Industry: Telecommunication
Technology: Dynamics CRM, Microsoft SQL Server, Dynamics CRM Outlook Client,Exchange

Client Overview:

Detecon Al Saudia (Detasad) stands for more than 30-years of successful Saudi-German cooperation and underlines our solid commitment towards long-term telecommunication operations including trusted delivery of country-wide managed ICT Services as well as implementing modern state of the art communication infrastructure."         Detecon Al Saudia is a joint venture between Saudi FAL and German Detecon International, which started business operations 1982 - 30 years ago, in Riyadh. Being a member of Deutsche Telekom Group, Detasad’s primary business focus is providing managed telecommunication and IT infrastructure services. With the solid experience of 30 years responsibility over more than 22.000 km fiber optical network, Detasad is considered to be the de facto standard when it comes to telecommunication infrastructures. Featuring a workforce of 1.500+ highly skilled employees, who are distributed over 28 technical support centers, Detasad is able to provide a unique service delivery to its customers in Saudi Arabia. The scope of this delivery covers the full range from quality engineering, fast spare part logistics plus rolling out complete telecommunication infrastructures.

Problem Faced:

Detcon required to automate their Sales processes, with the growing need for Sales Department.

Solution being implemented:

Implementation of Dynamics CRM was done for DATASED to automate the Leads and sales process. Following were the major project activities:

  • Installation & Configuration of Dynamics CRM
  • Integration with Exchange Server (Server Side Synchronization), MS Outlook plugin for CRM
  • Implementing DETASAD Sales Cycle using CRM modules:
    • Account Management
    • Contact Management
    • Lead Management
    • Opportunity Management
  • Complete Standard and Administrative Data Configuration
  • Out of box Reporting and Custom Reporting on SSRS.